Ben & Jerry’s is a long-time pillar of the ice cream world—and is now synonymous with indulgence, comfort, and joy.
Since its founding in 1978, the brand has consistently embraced social justice. That covers everything from establishing a community foundation in 1985 to working with the Children’s Defense Fund, Rock the Vote, and Color of Change.
Even when Ben & Jerry’s was bought by British multinational Unilever, its proactive, transparent response—and protections put in place to keep the company as wholesome and transformative as it was on day one—have maintained its value-driven brand.
But in a politically contentious moment, is it smart for brands to brazenly embrace polarizing subjects? Do they risk alienating potential customers—and do they care?
Evolving with—and for—ice cream lovers
Ben & Jerry’s has long been fan-driven and constantly seeks new ways to reach out to ice cream lovers everywhere. From Deadheads to vegans to house pets, there’s a little something sweet for everyone (or every dog). And what’s more, the Vermont-based company has been upfront about its political beliefs for decades.
As we learned from Nike several years ago, when they partnered with Colin Kaepernick for their 30th anniversary ad campaign, highlighting potentially controversial figures or causes can lead to nationwide boycotts—but it can also strengthen brand loyalty simultaneously.
Sure, Ben & Jerry’s often gets comments on Instagram like, “What does this have to do with ice cream,” and “Aren’t you guys an ice cream company?” but those are few and far between—the vast majority of comments praise their stand against inequality and emphasize that, “This is why I only buy @benandjerrys.”
The fight for racial justice in America has been intense over the past year—and rightfully so. And Ben & Jerry’s was right there, with brightly colored infographics, statistics about inequality, and a podcast launched in the fall of 2020 called Who We Are: A Chronicle of Racism in America.
Amid playful design and lighthearted ice cream flavors, Ben & Jerry’s is deeply driven to inspire change in America—and their fans are here for it.
The audience actively seeking out brands that support the causes they care about—loudly—continues to grow, and Ben & Jerry’s succeeds as they use their platform to educate on the issues they care about.
Innovating, while staying true to their values
On the whole, Ben & Jerry’s use of exceptional ingredients and consistent quality is what has made them into a household name over the past 40+ years.
Its partnerships with big names, like Stephen Colbert, Jimmy Fallon, and Netflix all boost the brand’s recognition, while pun-filled names of ice cream flavors, including Phish Food, Cherry Garcia, and Chip Happens show off a more fun, creative side. Fans are left wondering—what flavor will be next, and will they make it vegan? (The answer, of course, is probably yes.)
Ben & Jerry’s constant innovation is what has allowed it to grow as a brand—and grow its fan base.
MarketSmiths Case Study
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Vermont liberals out to ‘change the whirled’
The Ben & Jerry’s brand goes far beyond sleepovers and therapeutic indulgence. They are a progressive, values-driven company, imploring their audience on social media and in stores alike to look beyond the ice cream and indulge in sustainability, social justice, and supporting local communities.
Their brand is well-thought-out, earnest, and true to its roots, using ice cream to, as they say it, change the whirled.
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