Does your team utilize a project management app?

Of course! We use an internal system to track milestones and daily progress—and an external system to share with clients, when warranted. Both enable clear, consistent tracking without overloading clients (or ourselves) with unnecessary detail. When clients have requested a different system, we are always happy to oblige, while maintaining our internal tracking. If we need something from a client, we typically send you a good old-fashioned email (vs. an automated nudge).